The cleaning of machine made and traditional fine woven rugs requires a delicate process to remove dry grit and dirt, along with greasy soils from everyday use that they hide extremely well. Our processes vary from rug to rug depending on a number of key factors – from how its been constructed, how the fibres have been dyed through to the history over its lifetime. Our specialist rug cleaning service meets the Woolsafe organisation’s high standards to clean safely – leaving all fibres in their natural best state for resistance in the future. Below is the most common practice of cleaning rugs, with exceptions to the more delicate silks and colour fast fibres etc., that may be dry cleaned.


Hand Detailing for delicate weaves

instectingFor each and every rug we clean, we treat them as a unique job and don’t use the same processes each time. Every rug is different and some have extremely delicate and fragile weaves. Rugs such as these call for extreme attention to detail by hand so as not to damage the fibres. As some rugs are worth many thousands of pounds skilled hand detailing is necessary otherwise they may be ruined forever. At Suffolk Rug Care all the rugs we clean are inspected to determine the process needed to restore their beauty.

Free inspection and quotation

instectingOur free initial inspection only takes a few minutes. Establishing the type of cleaning process required ensures your complete satisfaction. It helps us provide a tailored service for restoring your rug’s fibres and construction – giving it a new lease of life. The costs differ from rug to rug depending on a number of underlying factors e.g., in the type of backing, previous cleaning history, age, etc.

Free collection at a time to suit you

SONY DSCRugs can be very heavy, difficult to move and hard to transport. We will arrange to collect your rug at a time convenient to you and we are also flexible in when we can carry out inspections. All rugs are insured during transportation and will only be collected by a technician to ensure a safe journey. Suffolk Rug Care is set up to collect and deliver rugs of any size. We can collect rugs for cleaning in the Ipswich, Colchester, Woodbridge, Stowmarket and greater Suffolk and North Essex areas free of charge.

Rug dusting

SONY DSCThe complete removal of the dry grit and dirt that hides in the fibres and construction will ensure first class results in the later stages. If the dry soil is not removed completely it may wick to the surface upon drying or will give a dull look in the fibres when the natural light hits it. Our new, dedicated rug dusting machine uses the power of over 40,000 harmonic vibrations/min to completely separate heavy sediments and dirt from any part of a rug. With all the dry soil and harmful elements removed first, the following processes are far more effective.

Power vacuum

1797596_456789907789092_2335852781248060569_nVacuuming the rug on top and bottom will remove any hairs or loose soil ready for the next process.

loosen suspended soil

10482195_528363867298362_2237907805256686335_nSome fibres will attract and absorb greasy soils more readily. Upon identification of the fibres, we will have selected the correct pre-treatment to loosen the soiling without causing damage to more sensitive weaves like Wool, Nylon, Cotton and Viscose. The incorrect identification could lead to colour loss, colour migration or browning from the fibres.

Rinse and remove soil and cleaning agent

10530713_490629454405137_3127173329616556095_nOnce all the soil in your rug has been loosened, the next stage is to rinse it all off. This process has no cleaning power and just takes away all the dirt and any pre-treatments leaving the fibres in their natural state. This ensures a soft and clean feel. The rinsing process will vary depending on the rug as some fibres, such as wool, need to be left in an acidic state for softness and resistance to soiling.

Bonnet fibres to check soiling

10610779_528363793965036_7784789792090123923_nUsing cotton pads we agitate the surface of the fibres, encouraging any soil at the base of deep piled rugs to wick to the top. If a wicking effect is to occur, we simply re-clean the fibres and repeat the previous processes.

Apply Protection (Scotchgard)

scotchgard-rugsRug fibres are very absorbent meaning they retain any soil dropped or walked onto them. Applying a protective barrier to the rug will help maintain its appearance while building in resistance to spills and spots. The barrier will help prevent any dyes leaching into the rug, which leaves permanent marking, allowing you time to clean your rug before any damage occurs.

Greasy soiling is also more easily removed with Scotchgard protection meaning future cleaning will be easier, quicker and less expensive. The life of protective barriers varies depending on the rug and the environment. but if a rug is maintained correctly using our maintenance cleaning process, a top up can be applied to keep your rug looking and feeling at its best.

Set pile

SONY DSCGrooming the fibres is a similar process to brushing or combing our own hair. This frees all the fibres ready to dry in the correct position.

Dry in humidity controlled room

All the rugs we clean are dried in our environmentally controlled drying room which provides suitable airflow and the correct relative humidity. Natural fibres absorb moisture from the the air and if this is not controlled they will end up feeling hard. Our drying room allows us to dry your rug quickly while maintaining its softness.


SONY DSCOnce dry, the rugs are inspected under powerful lighting to identify any problem areas that may have wicked to the surface. Any areas of concern will be dealt with and re-cleaned.

Package for transport

package-rug-for-transportWrapping of the rugs provides some protection whilst in transit and keeps the fibres away from further contaminants while in storage. Most rugs are not sealed completely, the ends are normally left open to allow air to pass and for the fibres to breathe.

Free delivery and laying

SONY DSCAfter your rug has been carefully cleaned, we want to make sure that it has been delivered safely and put back into place with the minimum of fuss. We will arrange a convenient time and day with free assistance to re-lay your rug.

Call Suffolk Rug Care Today on 01473 396706 or 07507 240226

Arrange a free inspection to have your rug carefully cleaned and restored with ease. Rug Cleaning in Ipswich. Woodbridge Rug Cleaning and Stowmarket Rug Cleaning